FAQs
When can I expect for my order to arrive?
Generally speaking, you can expect your Milk Moon House art to arrive within 1-3 weeks of purchase for all products. Regrettably, because of increased production and shipping times related to COVID-19, we cannot 100% ensure arrival of your products by Christmas Eve in 2020.
Ordering by December 10 assures you receiving products within 95% of production time tables for Christmas shipping and delivery.
What sizes do you offer in your tees and do they run true to size?
All of our apparel has been carefully selected to be accurate in sizing, extremely comfortable and very easy to care for. Please check your desired product for available sizes.
What is the difference between Prints and Original Artworks?
We have found a very special way to offer Milk Moon House art for easy gifting by using artist-quality giclee ink prints on fine art paper, stretched canvases and hanging canvas banners.
If you would like an original work of art, our Original Artworks are custom created from start to finish - on gallery stretched canvases with the option of locally crafted oak or walnut framing and signed for authenticity.
Do you take custom orders?
Not this moment. BUT make sure to be on our email list for announcements and updates. You never know what’s possible...
What is your Return Policy?
It is our whole heart’s desire that you are always overjoyed with your Milk Moon House purchase. If you find yourself with a question or concern regarding your art, please contact us at milkmoonhouse@gmail.com within 30 days of purchase and we will exchange your item for one of equal value.
In the event an item arrived damaged, please email us with a picture of the damaged item and we will replace with one that is of promised quality.
Due to the nature of Original Art, all sales are final.
I am a vendor interested in selling Milk Moon House Art. Can you give me more information?
We love partnering with businesses and organizations dedicated to uplifting people of every kind. If you are interested in making a wholesale order, email milkmoonhouse@gmail.com with WHOLESALE REQUEST in the subject line. We hope the information below helps to answer some of your questions but please let us know any other questions you might have. We will follow up to your request within approximately 48 hours and look forward to the opportunity to offer your customers encouragement and joy through our artwork and products.
What is the minimal amount for a wholesale order?
Our minimal wholesale order amount is $500. We have successfully partnered with several businesses, and are happy to help answer any questions on how to curate an order perfectly suited for your store.
What is it like to be a wholesale partner with Milk Moon House?
Upon sending an email request, we will follow up within 48 hours with answers to any and all questions. Next, following agreement, we will email a code to be used in our WHOLESALE link at the top right of our Homepage. This code will give you access to a menu of items available for wholesale and cost. Now it’s time to enjoy your shopping experience and send in your order/ payment. Depending upon your chosen items, you will receive your order within 2-4 weeks (Original Artwork with Handcrafted Frames requiring the full 4 weeks.) Also, we will be available to answer any questions you might have regarding display ideas and design concepts with Milk Moon House art.